Chat with us, powered by LiveChat

NEED HELP WITH SOMETHING?

Frequently Asked Question

Can Opal Storage work if house experiencing power outage?

Opal Storage has Emergency Power Supply function inbuilt. If experiencing power outage, it needs about 5 seconds to switch over to EPS mode to supply home load for emergency.

Is Opal Storage an on-grid or off-grid solution?

Opal Storage is an on-grid solar battery storage solution. Customer needs to have grid connected all time.

How fast can Opal Storage be installed?

It is designed for plug and play fast installation. If you have solar array installed on roof and bring the solar cables down to the Opal Storage, it may take around 30min to 1 hour to get the Opal Storage ready and then you can work on the AC cable out from Opal Storage to the switchboard. Please refer to installation video for more information: https://www.youtube.com/watch?v=Y-eKtL91us8

How does EPS mode work?

The Emergency Power Supply has maximum power of 4kW, and needs to have a
dedicated circuit breaker to manage all the load needed for EPS mode (the current rating needs to be up to 17A). The load for EPS still is connected to grid if grid supply is on. When the grid experiencing outage and switch to EPS mode, only the ones connected for EPS have power supply from battery via EPS mode.
Please refer to the Youtube link to know more about how Opal Storage works in different scenarios: https://www.youtube.com/watch?v=Hafn8TuTtmI&feature=youtu.be

Can Opal Storage have more than 13kWh of battery capacity?

Unfortunately not, Opal Storage is designed in the way that can only allow maximum two units of LG Chem modular batteries to be equipped in the cabinet. Extending with extra modular battery externally by yourself without LG Chem approval will violate the warranty T&Cs

How to get support for Opal Storage?

Please contact Opal Solar technical support team for any product information, spec sheet, technical support and warranty questions.
Contact number: +61 2 9725 1111; Email address: support@opalsolar.com.au.

Can Opal Storage be used in a 3-phase system?

Electrically it cannot because the inverter inside Opal Storage is single phase. However in some certain regions of Australia, it can be turned to a 3 phase solution if net smart meter applied, and it also depends if there is any restriction from local electricity grid regulation. With the optional 3-phase Chint energy meter or Reposit, it allows Opal Storage to fit in a 3- phase system by net metering.

What can Opal Storage do?

Opal Storage is a solar battery storage solution that customer can store excess solar energy into battery and use when you don’t have solar or don’t have enough solar.

Can Opal Storage be used outdoor?

Opal Storage is IP54 rated and can be used outdoor and not exposed to direct sunlight. IP54 means: Opal Storage is almost entirely prevented from dust, but it must not enter in sufficient quantity to interfere with the satisfactory operation of the equipment; it is protected from water spray from any direction, limited ingress protection.

How can Opal Storage be commissioned?

Please refer to commissioning video for more information:
https://www.youtube.com/watch?v=XteYQwKx0Es

What is included in the Opal Storage?

Solax 5kW inverter SK-TL5000E, Solax charger BMU5000, LG Chem modular battery 6.5kWh (can choose 6.5kWh or 13kWh). All protection devices are inbuilt and prewired.
Please refer to product introduction video for more information:
https://www.youtube.com/watch?v=srxcrfJiRTM

What kind of load is suitable for EPS?

Better choose the load you need for necessary. Low power rated appliances are good to use to have longer EPS mode usage time. Resistive load is preferable, such as lights; Inductive load is less preferable due to high surge current may lead to circuit breaker tripping if total load over 4kW.

Is Opal Storage Compatible with Reposit?

Yes, it is officially approved and compatible with Reposit. Please use our design tool to ready more information and find the correct Reposit kit: www.solarjuice.com.au/reposit/

Can Opal Storage be easily monitored?

When Opal Storage accesses to internet, it can be easily monitored through OpalView portal. There are two ways of getting internet for Opal Storage – one is through wireless connection and the other is through hard-wired ethernet connection. The detailed instruction will be included in the Opal Storage packaging. Please find more information on: http://www.opal-view.net/

What is Opal Solar?

Opal Solar is the brand of solar photovoltaic module owned by Solar Juice Pty Ltd. It has
been pushed to Australian market since 2014. Opal Solar modules are all

Who is the manufacturer of Opal Solar module?

We mainly use Chinese solar module manufacturer to make Opal Solar modules for us. All
Opal Solar modules are picked carefully and inspected by our own factory inspection team.
We only let the qualified modules out of factory and sell to Australian market.

Is Opal Solar Tier 1 brand?

The so-called ‘Tier 1’ is classified by Bloomberg in terms of mainly the factory’s shipment
and project database. Opal Solar is a brand locally in Australia and Solar Juice use mainly
Chinese solar module manufacturer to produce for us, therefore Opal Solar cannot be
classified as ‘Tier 1’. However, we always use Tier 1 manufacturer to produce modules for
us, which tells that Opal Solar modules have equivalent or better quality to Tier 1
manufacturer.

What certification does Opal Solar module have?

Opal Solar modules are certified with TUV Rheinland or TUV SUD depending on models.
They all comply with IEC61215 and IEC61730. All models of Opal Solar modules are listed
with CEC. You can find approval certificates and document of compliance from
www.solarjuice.com.au.

How can I find Opal Solar modules on CEC approved list?

Please visit below website:
http://www.solaraccreditation.com.au/products/modules/building-approved-modules.html
Put ‘Solar Juice Pty Ltd’ in the column of ‘Manufacturer / Certificate Holder’ and click
‘Submit’ and you can get the full list of Opal Solar module models.

What models can Opal Solar offer?

Opal Solar mainly supplies the mainstream modules: 60 cell and 72 cell polycrystalline
modules, 60 cell monocrystalline PERC modules.

How can we get support/warranty for Opal Solar modules?

Please contact Opal Solar technical support team for any product information,
specification, technical support and warranty claims.
Contact number: +61 2 9725 1111;
Email address: support@opalsolar.com.au.

What is Opal Switch?

Opal Switch is a range of transformer-less single-phased inverters used in on-grid
application. Opal Switch is branded by OpalSolar and has three sub-variants: Opal
Switch Light (1500W – 2000W), Opal Switch Light Plus (3000W) and Opal Switch
Light Pro (3000W – 5000W).

What are the main differences among Opal Switch Light, Opal Switch Light Plus and Opal Switch Light Pro?

There are three main differences:
1) Power rating range: Opal Switch Light (1500W – 2000W), Opal Switch Light Plus
(3000W) and Opal Switch Light Pro (3000W – 5000W).
2) Opal Switch Light and Opal Switch Light Plus have 1 MPPT; Opal Switch Light Pro
has 2 MPPTs.
3) Opal Switch Light and Opal Switch Light Plus: no display screen, has LED
indication lights for status, not applicable for power export limitation; Opal
Switch Light Pro: with display screen and applicable for power export limitation
using compatible energy meter.

What certification do Opal Switch products have?

Opal Switch is certified by SAA and complies with IEC62109-1 Ed 1.0, IEC62109-2 Ed
1.0 and AS/NZS 4777.2:2015. All models of Opal Switch inverters are listed with CEC.
You can find approval certificates and document of compliance from
www.solarjuice.com.au.

How can I find Opal Switch models on CEC approved list?

Please visit below website:
http://www.solaraccreditation.com.au/products/inverters/approved-inverters.html
Put ‘Solar Juice Pty Ltd’ in the column of ‘Manufacturer / Certificate Holder’ and click
‘Submit’ and you can get the full list of Opal Switch inverter models.

Does the Opal Switch have a display screen?

Only Opal Switch Light Pro has the display screen. The Opal Switch Light and Opal
Switch Light Plus have a LED indicator instead.

Can Opal Switch inverters connect to battery directly?

No, Opal Switch is a normal grid-tie inverter and does not have charger inbuilt to
perform charge/discharge for battery. If customer wants to use Opal Switch with
battery storage solution, AC coupling an inverter charger is a best way to do. For
instance, using SMA SBS2.5 AC couple with Opal Switch inverter and compatible
battery connecting with SMA SBS2.5.

Does Opal Switch offer remote system monitoring?

Yes, access the remote monitoring platform via the ‘OpalView’ APP on both IOS &
Android or online monitoring portal at: http://www.opal-view.net/ once registered.
You will need to purchase either Pocket WiFi or Pocket LAN for internet connection.
get “Pocket WiFi” for wireless connection and “Pocket LAN” for cabled connection.
Please refer to our installation and accessory user manual for more details.

Is the internet device covered under warranty?

Yes, Opal Solar grants a warranty of 12 months starting from the date of Opal View
online registration for both “Pocket WiFi” and “Pocket LAN”. The warranty T & Cs
can be downloaded from www.solarjuice.com.au.

How can the Opal Switch inverter do power export limitation?

Only the Opal Switch Light Pro can do power export limitation using compatible
energy meter. The settings can be easily done on the LCD display screen, please
refer to user manual. Please note: inverter display screen will show ‘Pgrid: N/A’ if
energy meter is not connected.

How to get support for Opal Switch?

Please contact Opal Solar technical support team for any product information,
specification, technical support and warranty claims.
Contact number: +61 2 9725 1111;
Email address: support@opalsolar.com.au.